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I have lost a library book, what should I do?

1124 views   |   0   0   |   Last updated on Feb 20, 2020   

 

In the first instance, we recommend that you contact the library, it may be that the book was not returned correctly on the self-check machines.  We can check the shelves to confirm that the book is in fact missing.  By contacting us, you may also be able to prevent fines accruing on your other loans.

We also suggest that you have a thorough look at home for the book. As book loans renew automatically, it is likely that you will have had the book for some time so may have forgotten where you left it.  Could you have lent the book to a fellow student for example?

If you have lost an item from the Library, you will be expected to pay a fee to cover the cost of purchasing a new copy plus a fee to cover the processing cost.  Unfortunately, it is not acceptable for you to provide your own replacement copy. 

Once we have confirmed to you that the item is lost, our customer services desk staff can process a bill for you which will be added to your library account.

 

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